Frequently asked questions
Do you offer customer support?
Yes, by email at support@vpnflow.cloud. Ask about your account status or anything else about the service.
How many devices can I use at once?
Install your profile on as many devices as you like, but only one can be connected at a time with the same profile. For simultaneous connections, buy a second profile under a different email address.
What user data do you collect?
Your email address and your payment transactions. Nothing else.
Do you log or monitor my internet activity?
No. We keep no record of browsing activity, no connection logs and no IP history.
Are there bandwidth or speed limits?
No limits today. If that ever changes because of misuse, we will say so in advance.
Is there a money-back guarantee?
Yes — 30 days on your first purchase. Later purchases are not eligible for a refund.